FAQ

General/Company

Where can I buy Fischer products?

Fischer products can be purchased from authorized sports retail store as well as from the exclusive Fischer online shop. You can also find the nearest Fischer dealer on our Website under Dealer Locator https://www.fischersports.com/dealer-locator-outtra

How do I know if it is an original Fischer Sport product?

If a Fischer product was purchased from an authorized Fischer dealer or from our exclusive Fischer Online Shop, you can be sure that it is an original product.

How do I contact Fischer?

You can find most answers to your questions in the FAQ. If these questions do not provide you with an answer, please use the Fischer contact form https://www.fischersports.com/contact

How can I apply for a job/internship/apprenticeship?

Visit our “Career” page, where you will find all the job vacancies for Fischer International and the national branches. You can contact our personnel department directly via our contact form https://www.fischersports.com/contact

Can I buy my ski equipment right from the factory?

Fischer products are available exclusively from specialist retailers and from our online shop. You can find your nearest Fischer dealer, who will personally advise you and provide you with information about our products, with just a few clicks via our dealer search https://www.fischersports.com/dealer-locator-outtra

Products

Where can I find the product technical specifications?

All technical information about our products can be found on our homepage on the product detail pages. In addition, our authorized sports dealers would be pleased to provide you with the information you desire. 

What condition on delivery do Fischer skis have?

ALPINE: the skis are ready for use immediately. The base edges are ground to 0.8 degrees and the side edges to 3 degrees.

NORDIC: in general, the skis are ready for use immediately. Exception: the top race line models at Fischer are delivered “pre-waxed” to protect against contaminants and oxidation. These skis must be prepared before first use.

I need a replacement part for my ski/boot/pole, etc. Where can I get this?

Replacement parts are best purchased from our authorized sports dealers who will order the parts directly from us, depending on availability.

Which ski, ski boot or ski pole can you recommend?

The right equipment depends on many personal factors such as skiing ability, gender, age, height, etc. You can first find out about our Fischer products and their special technologies on our Website. Here you can also obtain suggestions about suitable models via our digital product advisor. In addition, our authorized sports dealer would be pleased to advise you in detail.

How and where can I get my VACUUM FIT shoes fit?

Only authorized Fischer VACUUM FIT specialist dealers should do the perfect shoe adjustment. Here you can find the VACUUM FIT dealer in your area https://www.fischersports.com/dealer-locator-outtra

Why is the proper storage of skis over the summer so important and how is it done?

In order to optimally protect the base against external influences, it should be prepared with a wax layer before the upcoming summer break.

How:

Before a wax coat is applied, dirt, dust and wax residue should be removed from the running surface. Cleaning agents (wax remover) are used for this purpose, which are available in every sports retail store. Before further treatment, you must air out the skis outdoors for at least 15 minutes. Then apply a soft, universal gliding wax with a wax iron at a temperature of between 110 ° and 130 ° (depending on the wax hardness)and  evenly iron in the running direction (ATTENTION: do not leave the iron in one place = risk of overheating). For Nordic skis with climbing aids, no glide wax should get into the climbing zone. The applied glide wax cannot be removed, but must remain on the ski. The skis should be stored horizontally during the summer break with the binding facing down and at the same temperature in a room that is as dark and dry as possible.

The wax is only removed shortly before the start of the season.

Where can I find information and tips on use of the products?

Most information about the use of Fischer products can be found on the Fischer homepage. There we have summarized all relevant information in a guide for alpine https://www.fischersports.com/alpine-service and nordic https://www.fischersports.com/nordic-service

Where can I find information about ski lengths or shoe sizes?

The Fischer product consultant on our homepage assists you in the search for the perfect ski and also in lengths tailored to your needs. You can also obtain information on the right shoe size for Fischer Alpine and cross-country boots through our innovative Fischer scan fit system. https://www.fischersports.com/shoe-technologies

Order

How can I check the details of my order?

You can see the details of the order in your account and in the confirmation email. If you need more information, please contact us at the address below.

Can I place my order by phone?

No, this is not possible for data privacy and security reasons. Items can only be ordered through the Website. If you have further questions, please contact customer service via the contact form https://www.fischersports.com/contact

Can I cancel my order?

You can contact us via the contract form (https://www.fischersports.com/contact) for change or cancellation requests for existing orders. We will be pleased to fulfill your wishes if it is still technically possible and your order has not already shipped. As part of the statutory provisions, you have the right to cancel within 14 days. To do this, please use also the contact form: https://www.fischersports.com/contact

Will receipt of my order be confirmed?

Yes, shortly after completing the order you will receive an automatic order confirmation via e-mail. As soon as the Fischer products ordered by you are shipped, we will provide you with information about the shipping details.

Payment procedures

What payment methods does Fischer accept?

You can pay for your products by credit card (Visa or MasterCard), direct transfer, prepayment or Paypal.

When will the invoice amount be debited from my card?

We charge your credit card after your order has been shipped.

Shipping and delivery

From where is the shipment sent?

Shipping of all Fischer products ordered in the Fischer online shop is exclusively from Ried im Innkreis, Austria.

Which delivery service delivers my order?

The standard partner for deliveries is currently GLS. Which partner has been selected to ship your products can be found in the shipping confirmation email, which is automatically sent to you.

How much does shipping cost?

The shipping costs are immediately apparent when placing the order in the Web shop.

What are the delivery times for my order?

The estimated delivery time is given separately for each item. When ordering, an estimated shipping date is also mentioned. Express delivery is currently not possible!

Can I change the delivery address for my order?

The delivery address can be entered independently of the billing address if it is in the same country as the billing address. After the purchase transaction, a change is unfortunately no longer possible.

Where can I find information about the delivery?

After receiving your order, we will send you a confirmation email. You can find the order number in this email that you can enter along with your email address on the “Track my order” page to see the status and location of your order. If you are a registered customer, you can log in to see the history of your orders and the delivery status.

Exchanges/Cancellations/Returns

Can I exchange items?

If you are not satisfied with the purchase of your products on www.fischersports.com you can simply return the products to us within 14 days of the delivery date. Exempted from the exchange are products that are customized to the personal needs of the customer, such as personalized products and skis with mounted bindings. Only items purchased on www.fischersports.com can be exchanged.

Under what conditions can I return items?

The returned products must be in the same condition as when received: intact and unused, with all the labels and original packaging. See the “Return” section for more information.

How do I return items?

You can return unused goods to Fischer Sports within 14 days. Please use the steps shown in our return process for the return. (link) If the goods are new, the purchase amount will be refunded to you via the payment method used in the order. The processing time for a return is about 3-10 business days after receipt of the return.

How do I get my money back after I return an item?

After receipt of the returned product under the terms and conditions on the “Returns” page, the amount paid will be credited to you within 30 days of receipt of the goods in our warehouse using the same payment method of the order.

Whom can I contact if I have doubts or more questions?

If you have not found the information you are looking for, please send us your question via the form on the contact form page (https://www.fischersports.com/contact) and we will be pleased to assist you.

Warranty (Complaints)

How long is the warranty for a Fischer product?

For the current warranty conditions for Fischer products, please refer to the terms and conditions on our website (https://www.fischersports.com/agb).

What should I do if my product is defective?

In the event that you have received a defective product purchased from the Fischer online shop, please follow the steps in our warranty process. (link) You will be asked to call up the sales process via the order number and your e-mail address. Afterwards you can upload 2 pictures of the defective product, so that Fischer customer service can provide you quick and smooth feedback.

If you still have questions about your product or the return process, please use the contact form https://www.fischersports.com/contact.

If you have a defective product that you did not purchase on fischersports.com, please contact an authorized Fischer dealer.

Contact

Contact us!

If any of your questions have not been answered by the FAQs, please contact Fischer Customer Service using the enclosed contact form https://www.fischersports.com/contact