As soon as you have placed your order at fischersports.com, you will receive an order information e-mail. If you have not received any order information, your order has either not been processed or you have entered a different or incorrect e-mail address. Please also check whether the e-mail may have ended up in your spam folder.

If you have not received the e-mail with the order information or are unsure for other reasons, please contact us by e-mail: info@fischersports.com

We process and pack your order shortly after you have placed it. Therefore, it is unfortunately not possible to add anything to your order, change it or cancel it.

However, you can make use of your right of withdrawal and return the items. You can find more information about your right of withdrawal HERE.

If you have entered an incorrect delivery address when ordering, the order will be sent to this address. We will process and pack your order shortly after you have placed it. It is therefore not possible to change this information afterwards.

If you are having problems placing your order, please check again. Check that you have entered all the information correctly and that you meet the requirements for the selected payment option.

Check that you are on the correct country website. We can only ship to the country whose website you are on.

If the problem persists, please contact us by email at info@fischersports.com

If you have a discount code or voucher, activate the “I have a voucher” field in the shopping cart during checkout and enter your code. Please make sure that there are no spaces before and after the code. After the code has been accepted, the deducted amount will be displayed below.

Codes cannot be combined with other codes and discount promotions!

We can only send your order to the country you have selected on our website when you place an order, for example, to have your order delivered to France, you must order via the French website.

If you want an item in a different color or size, please return the unwanted item and place a new order.

You can be notified by e-mail when your desired item is back in stock. To do this, click on “Notify me” on the product page and enter your e-mail address. As soon as the item is back in stock, we will send you an e-mail.

If you are having problems paying, check again that you have entered all the information correctly and completely and that you meet the requirements for the payment option you have selected.

In particular, make sure that your card number and expiration date are correct. Also make sure that your bank is not blocking the payment.

Check that you are on the correct country website. We can only ship to the country you have currently selected on the website.

If the problem persists, please contact our CUSTOMER SERVICE.

When you place an order, a provisional authorization of the total order amount will be made. This is a temporary measure to ensure that your account has sufficient funds to complete the purchase.

Depending on the payment method selected, the amount will be debited according to your individual options.

With Klarna invoice purchase, you receive your payment information via Klarna and pay the amount to Klarna.

Caution: We will send you an invoice by email following our delivery. This is a document and is not a request for payment! Please do not pay this invoice - the payment will be processed via the payment method you have selected in the online store.

As soon as your order has been shipped, you will receive a separate email with your invoice. If your order is split into several deliveries, you will receive a separate invoice for each delivery.

The invoice is your proof of payment for the purchase on fischersports.com. Please note that payment must always be made using the payment method selected when placing the order. If you have selected Klarna as your payment option, you will receive your invoice directly from Klarna. Therefore, when purchasing on account, pay the payment amount to Klarna and not to the Fischer Sports bank details stated on our invoice!

If you have not received an invoice please contact KLARNA directly.

All goods are shipped directly from our warehouse in Ried im Innkreis, Austria.

Our current partner is GLS.

For deliveries up to a value of EUR 100, we charge EUR 6.50 per delivery to Germany, Austria, France and the Netherlands. Standard deliveries over 100 EUR are free of charge.

No, you can only have your order delivered to the country on whose website you placed your order.

Yes, your order will be delivered to the person and address you enter in the “Delivery address” field. You can link several addresses in your account and create different billing and delivery addresses.

We endeavor to deliver your order as quickly as possible. Our processes do not allow us to change your delivery address after you have placed your order.

Bestellungen können nur in Länder geliefert werden, in denen ein Fischer Online-Shop verfügbar ist. Wir liefern in folgende Länder per Standardversand: Österreich, Deutschland, Frankreich, Niederlande. Die Lieferung kann nur in dem Land erfolgen, in dem die Bestellung erfolgte.

Standard shipping: All orders received before 12 noon are usually delivered by GLS free of charge within 2 working days.

In exceptional cases, the delivery time may be increased to up to 10 working days from acceptance of the contract.

At the moment we only deliver to personal addresses.

• You will be informed immediately by email when your order leaves our warehouse and you can track your order in your account at www.fischersports.com

Mit der Sendungsnummer kannst du den Lieferstatus deiner Bestellung beim Lieferdienst sehen. Die Sendungsnummer erhältst du in einer Email automatisch zugesendet. Mit dieser kannst du deine Lieferung auf der Website des Lieferdienstes verfolgen.

The estimated delivery time is stated separately for each item. An estimated delivery date is also given when you place your order. Express delivery is currently not possible! The average standard delivery time is 2 days.

If the parcel or an item is obviously damaged, you should refuse to accept it. If you have already accepted the shipment, contact us as soon as possible by email (info@fischersports.com) and attach photos of the damaged package. The longer you wait, the more difficult it will be to make a claim with GLS.

Unfortunately this is not possible. If you would like to exchange a product for a different size/length or color, please send your product back to us via the regular returns process. We will then ask you to place a new order.

Products that are tailored to the customer's personal needs, such as personalized products and skis (alpine/nordic) with mounted bindings, are excluded from returns.

You can only return products that you have handled carefully and not used. Make sure that the products are not damaged and are in their original packaging. Packages that have been carefully opened will not be considered damaged.

Customized and pre-assembled ski + binding packages ordered according to your specifications cannot be exchanged.

Your return will be processed faster if you follow the procedure below:

1. Please go to our online returns platform and register your return shipment.
2. Log in with your e-mail address and the 5-digit order number. 
3. Follow the delivery instructions you receive on the platform. 
4. Pack the product carefully. If you have kept the original packaging, you can reuse it. The package must be carefully sealed and labeled.
5. Products must be returned by GLS to our warehouse in Ried im Innkreis, Austria. You can find the address on the returns platform.
6. We will inform you as soon as we have received your package.

Worn or used goods, as well as personalized products and assembled skis are excluded from returns.

The security of the return shipment is at your own risk.

Fischer will bear the costs for the return shipment.

Worn or used goods, personalized products and assembled skis cannot be returned.

We generally try to process refunds within five days of receiving your parcel at our warehouse in Ried. You will receive an email from us confirming the refund. However, it may take five to ten working days after receiving this email for the refund to be credited to your account. The actual time depends on your bank or credit card company.

Our warehouse does not process returns on weekends and public holidays.

Refunding payments from orders with a discount:

• The products must have been purchased on fischersports.com. 
• The items must be unused and labeled.
• If you have purchased customized products or had your (alpine/nordic) skis assembled, you cannot return them.
• The items must be returned in their original packaging.
• All returned products must be securely packed in a larger package to prevent damage to the product or the original packaging.
• If you have purchased during a promotion, we reserve the right to refuse you the offer/discount if your order no longer meets the conditions of the promotion after it has been returned.
• For purchases with bundle offers, the entire order must be returned for a refund.

Once we have received the product you have returned and it complies with the return policy, we will refund the amount you paid for it using the payment method you selected for your order in the online store.

We generally try to process refunds within five days of receiving your parcel at our warehouse in Ried. You will receive an email from us confirming the refund. However, it may take five to ten working days after receiving this email for the refund to be credited to your account. The actual time depends on your bank or credit card company.

Our warehouse does not process returns on weekends and public holidays.

In the event that you have received a defective or faulty product that you purchased in our Fischer online store, please send us an email with the information about your product and your order to info@fischersports.com. It is also best to enclose a photo of the damage.

Please note that Fischer is not liable for damage caused by you, such as scratches on the surface caused by use or damage to the surface caused by driving over stones.

Unfortunately, it is not possible to complain about products that you did not buy directly from us. It is best to contact the retailer from whom you purchased the product. They will handle the complaint with us.

If you bought the product while on vacation, for example, we recommend that you visit a specialist retailer near you and ask them to handle the complaint.

All technical information on our products can be found on our homepage on the product detail pages. In addition, our authorized sports retailers will be happy to provide you with the information you require.

• ALPIN: The skis do not need to be specially prepared. The edges are ground to approx. 0.8 degrees on the base side and 3 degrees on the side edges.
• NORDIC: In general, the skis do not need to be prepared separately. Exception: The top models in the Fischer Race line are delivered “pre-waxed” to protect against dirt and oxidation. The skis must be prepared before they are used for the first time.

We offer a small number of spare parts in our Fischer online store. Otherwise, you can only obtain spare parts from our authorized sports retailers. They can also give you good advice to make sure you get the right spare part. Depending on availability, they will order the parts directly from us.

The right equipment depends on many personal factors such as skiing ability, gender, age and height. You can find out more about our Fischer products and their special technologies on our website. You can also use our digital product advisor to get a suggestion of suitable models. Our authorized sports retailers will also be happy to advise you in detail.