FAQQuestions and Answers

Fischer produkty jsou k dispozici pouze u vybraných prodejců. Pro nalezení nejbližšího prodejce Fischer použijte náš vyhledávač Dealer Locator.

Každý prodejce Fischer může zboží objednat, až do vyprodání zásob. 

Ne, sorry! Fischer produkty jsou k dispozici pouze u vybraných prodejců. Pro nalezení nejbližšího prodejce Fischer, který Vám rád pomůže, a poskytne odbornou radu ohledně našich výrobků použijte náš vyhledávač Dealer Locator.

To je nám velmi líto. Pokud máte problém k reklamaci, v první řadě se prosím obraťte na vašeho prodejce. To je správný právní způsob vyřizování takových případů. Je důležité, abyste poskytli prodejci příslušný doklad o nákupu. Naši obchodní partneři budou vědět, jak reklamaci dobře zvládnout a následně položky nám ke kontrole.

On the one hand the sales slip acts as proof of the date of purchase. The legal warranty in cases of non-conformity is linked to this date of purchase and is valid for two years from this date. On the other hand, however, it is also important proof for the retailer that the product was actually purchased from that store. If, unfortunately, this proof of purchase is no longer available, there may be an additional handling fee.

 

This is why we always recommend you keep sales receipts for all purchases – especially for valuable and expensive products – in a safe place (preferably in a separate file).

Our website features the entire range of Fischer products, some of which are not available in all countries. We apologise for any inconvenience.

Yes, you can use them straight away. The edges are ground to approx. 0.8 degrees on the base and 3 degrees on the side.

Finding the right equipment can be a tricky business. Take a look at our website first to find out more about Fischer products and their special technologies.

You can also use our Alpine Product Finder and Nordic Product Finder which will suggest some models that are suitable for you. The best way is to speak to a Fischer retailer who can offer you the best possible advice based on experience.

Use the Dealer Locator for the contact details of dealers near to you.

It is possible that a dealer close to you grants discounts in cooperation with his Fischer partners. The best way is to contact the dealer direct (click here for Dealer Locator). Fischer products cannot be bought direct from the manufacturer.

The perfect fitting procedure is to be carried out only by authorised Fischer VACUUM FIT dealers. Click here to find your nearest VACUUM FIT specialist: Dealer Locator

Why
The base should be prepared with a layer of wax prior to the upcoming summer break so it has optimum protection against outside influences.

How
Before the wax is applied you should remove any dirt, dust and old pieces of wax from the base. Here you can use cleaners (wax removers) which are available from sports retailers. Before you do anything else the skis should air outside for at least 15 minutes. Next, apply a universal glide wax (wax should be as soft as possible) with a waxing iron and, depending on the hardness of the wax, iron it on at a temperature between 110°C (230°F) and 130°C (266°F) evenly and in the direction of skiing. IMPORTANT: do not leave the iron in one position for too long (risk of overheating). For cross country skis, make sure that there is no glide wax on the climbing zone with classic and skis with climbing sections. The glide wax that is applied must not be scraped off, it remains on the ski. During the summer break the skis should be stored horizontally with the bindings facing downwards at a constant temperature in a room which is as dark and dry as possible.
 
Just before the season starts all you have to do is scrape off the wax.

Please read our comprehensive care tips on this subject or contact your dealer.

All the Fischer athletes handle requests for autographs themselves. You will find the contact address on the websites of the respective athletes. The websites are available from our athlete databases Alpine and Nordic.

Please use the Contact Form. We will attend to your request as soon as possible.